Support

We're here to help you spend less time on tech and more time fishing.

Have a question, hit a snag, or want to suggest a feature? Reach out and a real person will get back to you.

Account & sign-in

You can sign in with your email, Apple, or Google. If you're having trouble getting in, make sure you're using the same method you signed up with. To update your profile, open Profile in the app. Trouble with a specific account? Email us and we'll sort it out.

Subscriptions & billing

Bass Caddy Pro is available as a monthly or annual subscription.

• On iPhone/iPad: manage or cancel anytime in Settings → [your name] → Subscriptions on your device, or in the App Store. Apple handles refunds — request one at reportaproblem.apple.com.
• On web or Android (Stripe): manage your plan from Settings in the app.

Your data & privacy

You own your catch log. You can delete individual catches, or your entire account, from the app's Settings — deleting your account removes your profile, catches, photos, and chat history. For the full details, see our Privacy Policy.

Troubleshooting

Catches or photos aren't syncing

Check your connection — catches log offline and upload automatically once you're back online. If something's stuck, pull to refresh on your timeline or reopen the app.

Location or weather looks wrong

Make sure location access is enabled for Bass Caddy in your device settings. Some features (nearby spots, local conditions, auto-filled catch location) need it.

A photo didn't auto-fill the date or spot

Bass Caddy reads that from the photo's metadata. Photos taken outside your camera app, screenshots, or images with location turned off may not include it — you can always set the date and tap the map to place the spot by hand.

Feedback & feature requests

We build Bass Caddy for anglers, and the best ideas come from people on the water. If there's something you'd love to see, tell us at jquon@v1s10n.com.